• You will provide IT support in a modern cloud-based environment and support your colleagues with their questions and technical issues..
• You will support employees located in all global offices, with on-site support from our Denver location.
• You will provide timely hardware and software solutions for employees both remotely and on-site, ensuring communication throughout the resolution process via our internal support ticketing system.
• You create and maintain documentation on our systems and support processes.
• You will manage varying level priorities of tasks and maintain the workflow of our day to day needs
• You will provide hands-on support to a developing NA Office in Denver, CO.

• You have any of the following: Associates or Bachelors Degree or mixture of education and years of experience.
• You have 1+ years of professional experience in an IT administration or like role.
• You have good knowledge in Windows (Win11), MacOS, Printers, Jira, etc.
• You are interested in, and eager to learn more about, scripting languages and process automation.
• You work reliably, independently and produce high-quality work.
• You are interested in or have worked in a global matrix environment.
• You have the ability to travel internationally, and a valid passport must be provided at the time of hire.
• You are located in Denver, Colorado and can work on-site from our Denver office 3-4 days per week

• Ticket System: You help your colleagues to quickly and accurately resolve standard problems in the ticket system.
• Documentation: You contribute to the documentation library and how-to articles.
• Optimization: You contribute initial ideas for automation and process improvement.
• Onboarding: You ensure the smooth onboarding of new employees.
• You will complete a 2-3 week on-site training in Munich, Germany.

• You will earn an annual salary of $65,000-$70,000.
• You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, 14 paid holidays per year, and PTO (to name a few!)
• You will receive hands-on training and become a true EGYM expert
• You will be a part of an innovative community where you will work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!

Please upload your documents (CV and earliest possible start date) as PDF using the job ID #1813