With the EGYM transformation towards a process-driven organization we see the need for identifying, documenting, analyzing, and improving business processes as one of the critical areas for our success. As a Business Process Analyst (m/f/d) in Munich you will work closely with our Customer Service & Support department to uncover potential for improving our processes and our business. If you are excited about making a real impact, growing your expertise and thriving in a collaborative, fast-paced environment, this is your chance to apply now!

Identifying Bottlenecks: You identify and resolve process bottlenecks
Process Management: You are responsible for the scoping, development, mapping, and continuous improvement of business processes for Customer Service & Support and Order Management
Standardization: You contribute to the standardization and structuring of our existing business processes
Workshops: You design and conduct workshops to develop possible solutions
Process Implementation: You design and implement process changes and improvements in collaboration with Project Managers (m/f/d)
KPIs: You design, develop, and implement scalable process KPIs
Efficiency: You ensure that our processes are designed to work efficiently across multiple systems

Your fitness level

Qualification: You have training or further education in the field of process analysis/management (e.g. PDCA, LEAN, Six Sigma, Kaizen)
Process Mapping: You are passionate about processes and have experience in developing and maintaining Business Process Maps
Business Processes: You ideally have experience in the Business Process Management domain, especially in areas such as Customer Service & Support or Order Management
Mindset: You have an analytical mindset combined with a high-quality awareness
IT Skills: You have knowledge of BPMN 2.0 and ideally of Process Management softwares (e.g. Adonis, Signavio, Aris etc.)
Language skills: You are fluent in English

Your training goal for your first 6 months

Process expertise: You have gained full knowledge for our Business Processes across Customer Service & Support or Order Management E2E processes and act as a valued and knowledgeable stakeholder
Process redesign: You redefine the process structure for collaborating with the Process Owner (m/f/d), the specialized departments and the internal Process Consultant
Workshop facilitation: You facilitate workshops to map processes and are responsible for implementation and post-implementation activities
Process KPI definition: You define the respective process KPIs
Network: You have built trusting relationships with your team and stakeholders through your open nature and are valued for collaboration
Project Participation: You participate in project squads helping define the AS-IS process and documenting the TO-BE process

The equipment we provide

Modern & International: Be part of a modern and international company culture where talent and passion are welcome, heard, and part of the decision-making process
Work-Life-Balance: Benefit from flexible working hours, home office possibilities, and 30 days of vacation per year
Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
Fit & Healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany and/or use our in-house gym with EGYM products
Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform
Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
Bike Leasing: Stay active and use our leasing bike offer on your way to work or in your spare time
Subsidized Pension: Profit from our employer-subsidized pension

Contact Information

Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1816.

Contact: Lena Sinzinger

For further information: https://career.egym.com

Apply for this job

About us

Become part of EGYM!

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.

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