Technical Enterprise Customer Success Manager

• You will serve as the primary technical point of contact for Enterprise customers post-sale, owning the overall technical relationship.

• You will ensure successful implementation and ongoing operation of EGYM solutions within the customer’s ecosystem.

• You will translate customer technical requirements and issues into clear, actionable inputs for Engineering and Product teams.

• You will collaborate closely with a global team and customers and implement global ways of working.

• You will coordinate and drive resolution of technical issues by aligning internal teams, ensuring accountability and timely follow-up.

• You will provide structured guidance to customers on integrations, APIs, and best practices to enable successful deployments.

• You will act as the interface between customer technical teams and EGYM Engineering, ensuring clear communication and expectation management.

• You will support customers in navigating complex third-party integrations (e.g., MMS, IdP), clarifying responsibilities and dependencies across systems.

• You will lead customer-facing communication during incidents, including status updates, impact explanation, and resolution tracking.

• You will ensure root cause analyses are delivered, understood, and translated into preventative actions for our customers.

• You will help customers meet technical, security, and compliance requirements by coordinating internal expertise and aligning on feasible solutions.

• You will identify risks to customer success early (e.g., integration gaps, delays, misconfigurations) and proactively drive mitigation plans.

• You will enable customer teams through documentation, guidance, and best practices to reduce friction and increase adoption.

• You will partner closely with Customer Success and Sales to support renewals and expansion by ensuring technical satisfaction and trust.

• You have 3–5 years of experience in Technical Account Management, Solutions Architecture, or Technical Consulting within an enterprise SaaS environment

• You have a strong understanding of APIs, integrations, and system architectures, with the ability to guide customers through complex technical landscapes

• You possess experience working with cross-system integrations (e.g., APIs, identity providers, third-party platforms) in customer-facing environments

• You have the ability to translate customer technical challenges into clear requirements and coordinate effectively with Engineering for resolution

• You have strong communication skills, with the ability to engage both customer technical teams and business stakeholders with clarity and confidence

• You have proven ability to manage multiple stakeholders and drive alignment across customer and internal teams

• You have structured problem-solver with the ability to prioritize, manage ambiguity, and drive issues to resolution without direct ownership of the fix

• You have experience working in complex enterprise environments with high expectations around reliability, scalability, and compliance

• You have a high level of ownership and accountability for customer outcomes, with a proactive approach to identifying and mitigating risks

• You are comfortable operating in high-pressure situations, including managing customer communication during incidents or escalations

• You are located in Denver, CO and comfortable with a flexible hybrid schedule, 2-3 days in office.

• You will earn an annual salary of $90,000 to $100,000 (plus variable compensation based on results)

• You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)

• You will be a part of an innovative community where you will work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!

Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1966.

Contact: Adrianna Jimenez

For further information: https://career.egym.com