Your daily workout

• Identifying Bottlenecks: You identify and resolve process bottlenecks
• Process Management: You are responsible for the scoping, development, mapping, and continuous improvement of business processes for Customer Service & Support and Order Management
• Standardization: You contribute to the standardization and structuring of our existing business processes
• Workshops: You design and conduct workshops to develop possible solutions
• Process Implementation: You design and implement process changes and improvements in collaboration with Project Managers (m/f/d)
• KPIs: You design, develop, and implement scalable process KPIs
• Efficiency: You ensure that our processes are designed to work efficiently across multiple systems

Your fitness level

• Qualification: You have training or further education in the field of process analysis/management (e.g. PDCA, LEAN, Six Sigma, Kaizen)
• Process Mapping: You are passionate about processes and have experience in developing and maintaining Business Process Maps
• Business Processes: You ideally have experience in the Business Process Management domain, especially in areas such as Customer Service & Support or Order Management
• Mindset: You have an analytical mindset combined with a high-quality awareness
• IT Skills: You have knowledge of BPMN 2.0 and ideally of Process Management softwares (e.g. Adonis, Signavio, Aris etc.)
• Language skills: You are fluent in English

Your training goal for your first 6 months

• Process expertise: You have gained full knowledge for our Business Processes across Customer Service & Support or Order Management E2E processes and act as a valued and knowledgeable stakeholder
• Process redesign: You redefine the process structure for collaborating with the Process Owner (m/f/d), the specialized departments and the internal Process Consultant
• Workshop facilitation: You facilitate workshops to map processes and are responsible for implementation and post-implementation activities
• Process KPI definition: You define the respective process KPIs
• Network: You have built trusting relationships with your team and stakeholders through your open nature and are valued for collaboration
• Project Participation: You participate in project squads helping define the AS-IS process and documenting the TO-BE process

The equipment we provide

• Modern & International: Be part of a modern and international company culture where talent and passion are welcome, heard, and part of the decision-making process
• Work-Life-Balance: Benefit from flexible working hours, home office possibilities, and 30 days of vacation per year
• Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
• Fit & Healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany and/or use our in-house gym with EGYM products
• Flex Budget: Benefit from €60/month flexibly usable for public transport or meal subsidies
• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform
• Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
• Bike Leasing: Stay active and use our leasing bike offer on your way to work or in your spare time
• Subsidized Pension: Profit from our employer-subsidized pension

Contact Information