Customer Training Manager
Customer Service
United States · Remote
USD 60k-75k / year
Are you ready to make the next exciting move in your career? At EGYM, we enhance the workout experience for real people each and everyday through our personalized, innovative and robust workout solutions. We are looking for a motivated and customer-oriented Customer Training Manager to join our North American Customer Success Team.
The Customer Training Manager is responsible for supporting EGYM customers by educating their internal teams on how to leverage EGYM products within their facilities. The ideal candidate genuinely enjoys engaging with customers, is a strong communicator, thinks creatively and has high quality standards. If this sounds like you, we invite you to apply today!
Strategy Development: You will support the sales, implementation, and customer support teams by developing a successful training and implementation strategy for EGYM products (the EGYM ecosystem).
Scalable Training: You will evaluate, develop, and execute scalable training material and programs to promote and support growth in the North American market.
Staff Coaching: You will prepare product training and implementation materials and coach customer leadership and facility staff on-site.
Event Collaboration: You will collaborate with the sales and events teams to provide support with events, demonstrations, trade shows, concept training courses and training events.
Content Creation: You will collaborate with the Eduportal and Content Management teams to create, deliver, and manage up to date elearning content.
Remote Training: You will prepare and provide remote training sessions (via phone and video conferencing) with all levels of a customer organization.
Impact Assessment: You will assess the impact of each training session for performance and customer satisfaction.
Analytics Reporting: You will provide Training Department analytics and report information to the Customer Success Department.
Training Recaps: You will provide internal and external training recaps to appropriate colleagues and identify opportunities for improvement of training delivery.
Industry Expertise: You have at least two years of experience as a Certified Personal Trainer, Physical Therapist, Exercise Physiologist, Athletic Trainer, or similar experience within the fitness industry.
Training Experience: You have hands-on experience in developing and managing a curriculum, interactive learning activities and Learning Management Software. A current Personal Training Certification is a plus.
Professional Skills: You have excellent verbal and written communication skills, solid time management, prioritization, coaching and presentation skills.
Motivation: You are an organized, highly motivated, results driven individual with a desire to drive customer satisfaction and success.
Collaboration & Resourcefulness: You have a history of working well with colleagues and other departments while being flexible and resourceful in a fast-paced environment.
Travel: You are ok with traveling up to 75% of the time. This includes domestic and international travel. Passport is required and must be maintained for the duration of employment.
Location: You are located in the US and have experience traveling for previous roles. Preferred location: Southern part of the United States.
- Product Mastery: Complete full immersion into the EGYM product ecosystem. Achieve internal certification on all hardware, software, and user-facing apps.
- Independent On-Site Coaching: Own the end-to-end preparation, implementation, and execution of at least 3 on-site customer staff coaching events.
- Event Readiness: Partner with the sales and events teams to fully prep for an upcoming trade show, demo event, or concept training course.
You will earn an annual salary of $60,000 - $75,000
You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, internet stipend, 14 paid holidays per year, and PTO (to name a few!)
You will receive hands-on training and become a true EGYM expert
You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!
Apply now by uploading your documents (CV, certificates, references, salary expectations, and
earliest possible start date) and specify the job ID #2021.
Contact: Adrianna Jimenez
