hero

Looking for your next challenge?

38
companies
433
Jobs

Customer Support - Email Only Agent

Getaround

Getaround

Customer Service
Manila, Philippines
Posted on Saturday, June 24, 2023
People around the United States trust Getaround to help them safely rent cars from friends,
colleagues, neighbors, and even strangers. As a Customer Support Email Only Agent, you will be
their champion—their deliverer of magical customer experiences. On a day-to-day basis, you'll be
responsible for making and keeping customers happy, devising creative solutions to customer
issues, and working with our product team to identify and resolve bugs and issues.
We're looking for bright, energetic, and passionate individuals that can grow with our support
team in the Philippines. You’ll be empowered to make a difference in the lives of thousands of
people. We need you to be willing to go the extra mile, have a focus on getting the details right,
and be a bright and energetic communicator. Of course, you need to be passionate about
Getaround's mission is to empower people to carshare everywhere.
This position is based in the Philippines. This is a work-from-home position with competitive
hourly pay. We’re looking for individuals who are willing to work in a full-time position. Sound like
the job for you? Read on!

What you’ll be doing

  • Respond to email inquiries via Zendesk
  • Communicating daily with car drivers and owners to assist them and answer questions
  • Investigating and resolving customer issues that require additional research and follow-up
  • Coordinating with third-party vendors and other team members to ensure fast and
  • Effective customer support
  • On a day-to-day basis, you'll be responsible for making and keeping car drivers and owners happy, devising creative solutions to their issues, and working with our management team to identify and address bugs, technical problems, and support process gaps. We need you to be willing to go the extra mile, to have an almost maniacal approach to getting the details right, and to be a bright and energetic communicator. Of course, you need to be passionate about Getaround's mission to empower people to carshare everywhere.

Requirements

  • Excellent grasp of the English language
  • 2+years of Customer Support experience
  • Excellent written communication skills
  • At least 10MBPS download speed and 3MBPS upload speed internet connection: speed tests will be conducted during interviews
  • A quiet space to work from, free of distractions
  • You enjoy taking initiative and making people happy
  • You can work well as an individual and in teams
  • You're a quick learner that can perform under pressure
  • Evening, weekend, and holiday availability (Pacific Time)

Preferred Skills

  • Technology savvy and/or tech support experience
  • Passion for car sharing and solving car overpopulation
  • Customer support experience in a start-up
  • Basic understanding of cars and common car issues
  • Experience using Zendesk and Slack