Care - Senior Quality and

Safety Specialist

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

We are looking for an enthusiastic Senior Quality & Safety Specialist to be part of our growing B2B environment, which delivers an outstanding experience to our suppliers, to be based from our Berlin office. The mission of the team is to ensure we can safeguard the quality of the activities offered by our providers, ensure customer safety, and promote trust in GetYourGuide. We assist and educate Suppliers toward our GetYourGuide standards in order to provide unforgettable experiences to our customers.

What you will do:

• Manage Trust and Safety cases, resolving where possible and helping to educate our suppliers on our standards.
• Monitor and provide corrective action for Supplier business misconduct
• Assist and Educate Suppliers and work with stakeholders to improve the activities provided by Suppliers
• Work with internal stakeholders in Sales, Tech, Connectivity, Legal, and Finance on day-to-day operations as well as on process improvements and projects
• Analyze data for operations, challenges and supply issues, draw conclusions, and define targets, improvements, and projects based on that as key part of the role
• Handle other tasks such as monitoring defects and answering partner emails and questions
  
  

Who you are:

• 1-3 years of prior work experience, preferably in an e-commerce environment
• 1 year quality/trust and safety experience or relevant fields
• You thrive in a dynamic environment and process-led atmosphere and are able to adapt to evolving business needs
• You are personable, approachable, and collaborative
• You are a talented communicator (both written and verbal)
• You enjoy data analysis and are comfortable with Jira, excel, and Looker
• You are a self-starter and enjoy solving problems and improving processes
• You understand why customer-centricity is core to our business needs and are able to apply this while communicating with our Business Partners
• You understand the value of effective time management and prioritization in day to day tasks
• Travel, Tour & Activity industry experience is a plus
• You are fluent in written and spoken English. Any additional European language is a plus

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

#LI-Hybrid