Connectivity Support Team

Manager

Change the way the world travels

Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12,000 cities. Our headquarters in Berlin is supported by 16 other local offices across the globe.

Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry? Check out our careers site to learn more.

Team mission

The Connectivity Team ensures seamless customer access to travel experiences via API integrations with leading reservation, ticketing systems, and channel managers.

As Connectivity Support Team Manager, you'll manage Connectivity Support Specialists and collaborate with Product, Engineering, Sales, Supply, and connectivity providers, focusing on support tasks.

Your mission:

• Lead a team of 8 Connectivity support Specialists, provide strong leadership and foster their professional growth and development.
• Define team metrics and priorities and ensure execution against targets.
• Drive continuous improvements in our operational processes. Initiate and oversee projects aimed at establishing and refining operational workflows.
• Manage cross-functional projects with key stakeholders across Product, Engineering, Supply, Connectivity, and Sales teams.
• Own and manage ad-hoc projects and high impact initiatives focused on scale and automation to drive growth and innovation in our Supply Services.
• Drive the overall strategy of the Connectivity support function, ensuring alignment with our broader organizational goals.

What sets you apart:

• An experienced people manager with a background in operations in a high performance environment, ideally in a marketplace.
• Proficient in creating and optimizing processes, particularly in fast-growing environments.
• Able to identify trends, create actionable insights, engage senior stakeholders and lead cross functional projects.
• Excellent organizational skills: ability to prioritize, manage, multi-task and execute projects multi-functionally.
• You have an affinity for technology; proven experience with APIs.
• Proficient in working with Looker, Datadog, Kibana, Confluence.
• Flexible and adaptable - both integrations and their processes will develop over time.

We want your journey with us to be extraordinary

Here’s how you can expect us to commit to you and your growth.

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 40 days per year
• Flexible working arrangements to support work-life balance
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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