Supplier Experience

Specialist

Change the way the world travels

Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12,000 cities. Our headquarters in Berlin is supported by 16 other local offices across the globe.

Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry? Check out our careers site to learn more.

Team mission

We are looking for a passionate and task driven individual to join us as a Supplier Experience Specialist. You will be working with our local sales team in driving growth in our global business and ensuring continued success of our diverse supplier network.

This team is part of the Care department at the company and the position is based in Berlin.

Your mission:

• Support the local sales team across 14 offices and their supply partners in daily operations
• Work closely with international stakeholders from content, connectivity, product and finance teams to troubleshoot and resolve supply related issues and challenges
• Lead supplier education and training on our platform, updates and tools
• Guide and train local sales teams on internal systems and processes
• Lead internal process improvement and BPO training projects
• Handle other tasks such as; monitoring price, availability and quality of existing inventory, supporting new product creation on our platform, answering partner emails and questions.
• Getting in touch with Suppliers to help them have a successful onboarding journey and enable them to be successful in our platform

Your toolkit:

• 2-4 years of prior work experience
• You thrive in a task and process led atmosphere
• You are personable, approachable and collaborative
• You are a talented communicator (both written and verbal)
• You enjoy data analysis and are comfortable with jira, excel and CRM tools
• You are a self-starter and you enjoy solving problems and improving processes
• You understand why customer centricity is core to our business needs and are able to apply this while communicating with our Business Partners
• You understand the value of effective time management and prioritization in day to day tasks
• Travel, Tour & Activity industry experience is a plus
• You are fluent in written and spoken English and one additional european language

We want your journey with us to be extraordinary

Here’s how you can expect us to commit to you and your growth.

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 40 days per year
• Flexible working arrangements to support work-life balance
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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