We are seeking a knowledgeable Application Support Engineer to monitor and maintain the efficiency of our software. In this role, your duties will include working as part of the product engineering team and collaborating with cross-functional colleagues in Customer Success. You will also be required to provide complex problem solving support to our clients as the last line of defense using extensive knowledge developed by being a critical member of the product engineering team. To ensure success as an Application Support Engineer, you should possess extensive experience in providing application support in a fast-paced environment as well as deep engineering talent. Top-Notch Application Support Engineers distinguish themselves by being proactive and digging in to solve problems without the need for further escalation.

*Providing real-time support for our customers and resolving customer issues.

*Providing timely, well-communicated updates and performing root cause analysis.

*Performing analyses on software application functionality and suggesting improvements.

*Collaborating with our Product Engineering teams to build new features and fix bugs.

*Partnering with the Product Engineering team, internal users, and customers to improve application performance.

*Working with our Product Deployment squad to improve our cross-cloud deployments using Kubernetes, Helm, and Docker.

*Documenting and improving processes.

*0 - 2 years of experience.

*Willingness to work off-hours to support client migrations and installs.

*This role will be asked to occasionally work nights and some weekends. You will be able to shift your schedule to ensure proper work life balance.

*Advanced proficiency in determining the causes of application errors and repairing them.

*Demonstrable experience as an Application Support Engineer in a related field is a big plus.

*Advanced knowledge of front end and back end programming languages, such as C++, SQL, Angular, Java, Javascript, and Python.

*Excellent communication skills.

*A passion for solving complex problems.

*The equivalent of a Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.