Customer Success Architect, APJ
Immuta
IT, Customer Service, Sales & Business Development
Sydney, NSW, Australia
Posted on Tuesday, April 2, 2024
CUSTOMER SUCCESS MISSION
The core mission of our Customer Success team is to build and nurture an environment where the customer is at the center of everything we do.
Immuta is experiencing exceptional growth and we have an immediate need for a Customer Success Architect who is looking for a rare opportunity to be part of a special team. As a Customer Success Architect, you'll work closely with our Delivery and Product teams and our customers to provide technical insight and support to maintain and grow the business. Members of the Customer Success Team are the pioneers of Immuta, exploring the new frontier of regulated data science.
YOUR ROLE
Your role is to become the customer’s technical trusted advisor, providing insight and forward thinking into their investment in the Immuta product. More specifically, you will provide technical expertise to maximize and grow the account in a way that results in customer delight.
You will provide technical, functional, and design support to our Product and Engineering teams to enable a stellar customer experience. You have refined interpersonal and verbal communication skills and a genuine interest in our customer’s mission.
Your proven experience and track record is necessary to simply, accurately, and articulately lead customer adoption of Immuta and create a relationship of trust that results in becoming the “go to” technical partner. Experience as a solutions engineer involved in maintaining and growing large enterprise accounts is preferred.
RESPONSIBILITIES
- Serve as subject matter expert for configuring and operating Immuta for security, privacy, governance and compliance use case solutions.
- Develop, document, and deploy best practices for new and existing product features.
- Design data governance solutions for existing customers in Lucidchart, Visio, Powerpoint.
- Guide the implementation of new solutions to enable adoption and growth of Immuta within existing customer organizations.
- Work closely with customers to scope and plan small-medium scale use case implementations.
- Assist Technical Program Managers with planning for large scale implementations.
- Attend customer calls, on-site meetings, and events to position Immuta as the technology of choice.
- Maintain a thorough understanding of the customer’s analytics computing environment.
- Provide Immuta product team with customer input on potential features and support needs.
- Identify and communicate new expansion opportunities within customer organization.
- Provide customer updates on the Immuta roadmap.
- Assist sales in responding to customer RFPs.
- Work closely with Immuta Account Managers to develop a meaningful account plan.
WE VALUE
- 5-8+ years experience in a technical role, working with an enterprise software or data product.
- Deep understanding of database and data warehouse technology, to include SQL experience.
- Cloud Data Architecture, Data Analytics, and Programming experiences desired.
- Experience with Hadoop, MapReduce, and Spark.
- History of managing data access through identity management.
- Statistical experience is a plus. Strong data analysis skills and ability to visualize data in the best way possible.
- Excellent communication skills: interpersonal, written, visual (presentations), and verbal.
- Comfortable presenting to executive management, highly technical engineers, and larger audiences.
- Multitasking, critical thinking skills, and the ability to influence and manage multiple priorities are essential.
- Team-oriented, flexible, and able to see the “big picture” - as our entire team must meet our goals for Immuta to be successful.
- Willingness and ability to travel as needed to achieve GTM objectives
