Operations Coordinator, Monterrey
Lime
Operations
Monterrey, Nuevo Leon, Mexico
Posted on Wednesday, May 1, 2024
We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Mexico Operations team. As an Operations Coordinator, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Monterrey.
Once Lime's Monterrey warehouse is identified, the person hired for this role must be within 30KM of the Warehouse.
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What you'll do:
- Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
- Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Monterrey
- Define new processes and best practices to drive operational excellence within the warehouse
- Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
- Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
- Provide complaint management and customer incidents investigation support
- Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
- Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
About you:
- 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
- Experience leading teams or groups preferred
- Demonstrated expertise with the Monterrey region and ability to anticipate operational needs and/or challenges within this area
- Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
- High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
- Verbal and written English language skills, fluency a bonus
- Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
- Excellent communication and stakeholder management skills
- Valid driver license and acceptable Driving Record
The anticipated yearly salary range for this position is Mex$ 547,000 - Mex$ 670,000 (before taxes). Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, experience and other qualifications as well as the candidate's location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.
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