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Sales Engineer

Observe.AI

Observe.AI

Sales & Business Development
United States · Remote
Posted on Friday, August 4, 2023
About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
The Opportunity
We are seeking a Sales Engineer at Observe AI. In this role, you will be responsible for our growth as we build upon the success we’ve had delivering for our top tier clients. We will trust you to evangelize Observe.AI, be instrumental in helping our customers optimize their current platforms with Observe’s product offering, and be an influential stakeholder in the future of customer experience.

What you’ll do day to day as a Sales Engineer

  • Conduct comprehensive product demonstrations and discovery sessions, providing in-depth knowledge to potential customers and facilitating their understanding of our solutions
  • Collaborate closely with Sales, acting as the vital technical liaison between our Sales Representatives and their prospective clients, ensuring seamless communication
  • Handle all technical, solution, and competitive aspects of the sales cycle, strategically positioning our products against competitors and clearly communicating the unique value proposition
  • Be open and willing to travel typically twice a month, or as required, to meet with potential customers, provide onsite support, or attend industry events and conferences
  • Requires a flexible approach to travel in line with business needs
  • Leverage both business acumen and technical proficiency to devise innovative, impactful solutions tailored to prospective customers' needs
  • Nurture and manage the primary technical relationship with prospects, driving customer satisfaction through proactive information dissemination, either onsite, online, or via telephone
  • Hold detailed discussions about security issues concerning enterprise application deployment, IP telephony, and regulatory requirements, offering expert advice and recommendations
  • Develop comprehensive Business Requirements Documentation to capture all deal aspects, ensuring a smooth knowledge transition to the Customer Success team
  • Oversee the planning, management, and execution of customer pilots and Proof of Concepts (POCs), ensuring the delivery aligns with customer expectations
  • Work closely with the sales team in answering technical inquiries and fulfilling technical RFI/RFP requirements, meticulously mapping these requirements to our software solution for optimal alignment

What you’ll bring to the role

  • Possess 2-5 years of experience in Sales Engineering within a B2B SaaS environment, demonstrating strong technical acumen and understanding of software solutions
  • Consulting experience in the domains of Contact Center, Quality Assurance, CRM, VoIP/Telecommunications, customer experience, voice of the customer, workforce management, coaching, learning management systems, or similar technology is highly desirable
  • Proven track record of successfully selling to Enterprise and Mid-Market executives, with the ability to convincingly articulate the technical merits of the software solution to C-level and director-level executives
  • Degree in Computer Science, Software Engineering, or equivalent work experience is preferred, showcasing solid foundational knowledge of the technical landscape
  • Excellent interpersonal skills with strong written and oral communication abilities, including persuasion, presentation, and writing skills
  • Openness to work in a dynamic, fast-paced startup environment, demonstrating adaptability and a problem-solving mindset
  • Superior presentation skills, with the ability to engage and educate audiences on complex technical topics
  • Proficiency in using hosted contact center applications would be a significant advantage, reflecting practical expertise in industry-relevant tools
  • Comprehensive understanding of a wide range of technologies including JavaScript, SaaS applications, APIs, Amazon Web Services, Azure, databases, IT security, encryption, hashing, HTTPS/TLS, data retention, Data Warehousing, Business Intelligence, and SIP
  • Outstanding problem-solving skills, with a demonstrated ability to translate business requirements into effective technical solutions
Compensation, Benefits and Perks
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
Generous holidays and parental leave policies
401K plan
Learning & Development fund to support you in your continuing education journey and professional development
Fun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.