Account Manager, West Coast
Observe.AI
Sales & Business Development
Remote · United States
Posted on Tuesday, March 12, 2024
The Opportunity
Become a core player in Observe’s growth engine. You’ll utilize a consultative sales approach and effectively align client goals with Observe.ai solutions. Observe.ai’s best-in-class CS function is establishing the Account Management arm to empower Customer Success Managers to focus exclusively on maximizing client value and adoption of existing solutions. This is a newly founded Account Management division that works in close partnership with dedicated Customer Success Managers. You’ll be focused on customer expansion via Observe.ai’s existing and future innovations. Expect to be a core contributor to the internal processes and cross-functional collaborations that make this Customer Success function a powerhouse.
What you will be doing:
- Build the necessary rapport and credibility with executives (internal and client stakeholders)
- Partner with Customer Success, Sales Engineers, and Product for continuous feedback loops that drive measurable growth and product impact
- Operate in ambiguity as the new Account Management division builds the blueprint for growth ahead
- Build targeted and tactful account growth plans that result in clear ROI
Who you are:
- You reside on the West Coast with 8+ years of Account Management in SaaS or the CX space
- Background selling in the Contact Center space
- Proven track record of meeting or exceeding revenue growth goals for a high-growth SaaS company with multiple technology products
- You sell with integrity; delivering only solutions of true client value (proven in your client growth and client impact)
- Take pride in co-building the frameworks that make customer retention and growth efforts smart, coordinated and scalable
- Solution selling experience; preferably to existing accounts
- Ability to effectively interface with C-Level executives; recognizing the lens and motives of each stakeholder with the ability to actively listen and adapt communications accordingly
- You see contribution to culture and holistic impact as core to your professional success
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