Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

Leverage your product and technology domain expertise to deepen your understanding of our users and industry landscape.

Influence product vision and strategy, aligning your work with long-term goals and objectives.

Lead customer research initiatives to identify user needs, pain points, and opportunities for innovation.

Translate research findings into actionable insights and design solutions that address user needs and business objectives.

Create high-fidelity prototypes, design specifications, and documentation to communicate design concepts and specifications to stakeholders.

Collaborate with product managers, engineers, and other stakeholders to ensure design feasibility and implementation.

Iterate designs based on feedback from stakeholders and usability testing results.

Contribute to the development and maintenance of design systems to ensure consistency and coherence across products and platforms.

1-3 years of experience as a product or interaction designer working on cross-platform products and/or systems at a digital company, contributing to or leading the design and execution of cross-platform product experience.

Strong proficiency in design tools such as Figma, Sketch, or Adobe XD. (Figma is our primary tool)

Demonstrated knowledge of design principles, methodologies, and industry trends.

Excellent communication and collaboration skills, with the ability to articulate design rationale and influence product decisions.

Bachelor's degree in Design, HCI, or a related field preferred.

Passion for creating exceptional user experiences and driving product innovation.

Our design team is a diverse and talented group of professionals who are passionate about pushing the boundaries of design and technology. We believe in collaboration, creativity, and continuous learning, and we're committed to creating an inclusive and supportive work environment where everyone can thrive.

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.