Director of Strategic Accounts
Observe.AI
Sales & Business Development
Remote · United States
Posted on Tuesday, April 30, 2024
About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
The Opportunity
We are seeking a Director of Strategic Accounts at Observe AI. In this role, you will be responsible for growth as we build upon the success we’ve had delivering for our customers within the Fortune 500. This continues to be the highest priority, fast growing segment within the company in the past 12 months. With the current demand across healthcare, finance, and a multitude of different verticals, we need a proven sales executive who's comfortable navigating complex, seven figure deals.
In addition, the ability to influence change will be be paramount. This role will work extremely close to our CEO/CRO as well as high visibility with our board of directors. You will be evangelist for Observe.ai, run your business like a CEO, and consistently exceed annual targets.
What you will be doing:
- You will prospect, develop, manage sales pipeline and close new customers onto our Observe.AI
- Platform through inbound and outbound efforts
- Build relationships with senior executives and decision-makers across all industries
- Own the full sales cycle from lead to close
- Coordinate resources throughout the sales cycle, including legal, sales engineering, implementation specialists, and leadership
- Strong Value Selling.
- Knowledge of how to engage with customers on what their current goals are and how we can best partner with them on finding the right solution
- Ability to navigate complex sales cycles with multiple stakeholders involved
- Model a wide range of use cases in which Observe can drive business transformation across different industries
- Forecast performance against sales targets with a high degree of accuracy using a combination of bottoms up deal by deal commits and top-down territory analysis
Who you are:
- 8-10+ years of quota carrying software or technology sales, closing complex sales cycles
- Success selling a disruptive product into an unexpected buyer
- Consistent track record of over-achieving quota (top 10% of the company)
- Previous experience with NextGen Contact Center technology is ideal
- Problem solving and tackling ambiguous challenges with the AI Market
Compensation, Benefits and Perks
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
Generous holidays and parental leave policies
401K plan
Learning & Development fund to support you in your continuing education journey and professional development
Fun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
