Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

Joining the marketing team is an exciting opportunity to become part of our team that is taking on a world of possibilities especially as we focus on becoming the #1 AI engine in the Contact Center industry. This is an amazing opportunity to collaborate with like-minded experts in their space, achieve common goals as a team, and provide you both with personal and professional experience.

In recent years, the integration of AI into contact centers has revolutionized the way organizations handle customer service. With the introduction of AI technologies, such as natural language processing (NLP), machine learning, and chatbots - we’ve transformed contact centers into intelligent hubs capable of providing efficient, personalized, and round-the-clock customer support.

The events marketing coordinator must be an organized multitasker, able to handle many diverse projects simultaneously and on deadline. He/She should be able to plan and coordinate the company’s participation in trade shows, conferences and other industry-related events to promote our company’s brand and its products and services. This individual will provide support to marketing events and channel events and activities.

What you’ll do day to day as a Marketing Events Coordinator but not limited to:

Coordinate Event logistics with vendors (Booth Set-up, Furniture, electric, wifi, clean up, setup/teardown)
Knowledge of exhibitor kits, sponsorships, and tradeshow logistics
Tech setup for workshops, Lead app set up ,Coordinate Insurance, TV/AV, Attendee passes
Dinner venue research/sourcing/ pricing/menu coordination/selection
Swag orders, coordinate shipping to/from event sites
Vendor coordination for Graphic print/Collateral print
Maintain inventory shipment checklist
Sporting event suite booking/ food logistics/ catering
Per event logistic budgeting bookkeeping
Coordinate invoices approvals with finance
Coordinate payments with finance
Maintain event folder with invoices
Swag replenishment (channel/marketing)
Ensure adherence to all deadlines and budgets are met
Calendar blocks for execs for events
General admin support

What you’ll bring to the role:

Bachelor’s Degree in Marketing and relevant experience in NORTH AMERICAN Corporate Events
Minimum 4 years experience managing events, tradeshow, events, roundtables in NAMER
Proficiency in, CVENT, Asana, Google Suite and Salesforce
Must be familiar with all Microsoft Office Applications
Strong analytical skills and attention to detail
Must be able to work independently/self-starter and collaborate as a team
Demonstrate flexibility and problem-solving skills
Event design and production experience
Strong verbal and communication skills

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

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