About Us:

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

The Opportunity:

As an AI/ML company, we operate a robust infrastructure heavily reliant on computing and data processing. Managing multiple AWS accounts, diverse environments, and Kubernetes deployments demands a comprehensive approach to automation that extends beyond the CI/CD pipeline. The complexities of scalability, reliability, security, and cost optimization persist, presenting continuous challenges. If the prospect of addressing these intricacies in a dynamic environment excites you, this position is an ideal fit.

What you’ll be doing :

• Manage the streamlining of Infrastructure practice by collaborating with cross-functional teams to improve system reliability, performance, and availability.
• Design, implement, and maintain scalable and reliable infrastructure solutions on cloud platforms such as AWS, GCP, etc.
• Implement Infrastructure as Code (IaC) using tools like Terraform or CloudFormation for automated provisioning and configuration.
• Manage and optimize Kubernetes clusters to support our containerized applications.
• Monitor, troubleshoot, and resolve incidents and system outages in a 24/7 production environment.
• Develop and maintain CI/CD pipelines to automate deployment, testing, and release processes.
• Champion best practices for developer productivity, code quality, and collaboration within development teams.

What you bring to the role:

• Bachelor's degree in Computer Science, Information Technology, or related field with 4-7 years of industry experience as an SRE/DevOps Engineer.
• Relevant certifications (e.g., AWS Certified DevOps Engineer, Kubernetes Certification) a plus.
• Expertise in Kubernetes, including cluster management and orchestration.
• Expertise in cloud platforms such as AWS, GCP, or Azure.
• Experience with Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or equivalent.
• Understanding of CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI/CD).
• Expertise in scripting and programming skills (e.g., Python, Shell, Go).
• Knowledge of monitoring and logging tools (e.g., Prometheus, ELK stack).
• Stay up-to-date with industry trends and emerging technologies to drive innovation best practices for security, compliance, and data protection.

Compensation, Benefits, and Perks:

• Excellent medical insurance options and free online doctor consultations.
• Yearly privilege and sick leaves as per Karnataka S&E act.
• Generous holidays (National and festive) recognition and parental leave policies.
• Learning & Development fund to support your continuous learning journey and professional development.
• Fun events to build culture across the organization.
• Flexible benefit plans for tax exemptions. (For Eg: Meal card, PF, etc)

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.