About Us:

Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful.

Why Join Us

At Observe.AI, DevOps isn’t just about maintaining infrastructure—it’s about building scalable, reliable, and secure systems that empower innovation across the organization. As a DevOps Engineer, you’ll help design and automate the foundation that powers our AI/ML platforms, ensuring seamless operations across AWS accounts, Kubernetes clusters, and diverse environments while driving efficiency and cost optimization.

You’ll work on automation that goes beyond CI/CD, tackling challenges in scalability, reliability, and security, while collaborating closely with engineering, data, and product teams to create resilient systems. If you’re looking for an opportunity where your expertise shapes the future of our infrastructure, your work enables faster innovation, and your growth is fueled by solving meaningful challenges alongside a talented team, this is the place for you.

What you’ll be doing

• Help in the definition of best practices in production monitoring and alerting and able to own application of the same
• Assist and troubleshoot in the setup and maintenance of various environments (Production, testing, etc)
• Automate, optimize and drive efficiency of effort, code, and process
• Be able to assist with product stability and closely collaborate with other tech teams to suggest improvements for the same
• Assist in the implementation of security best practices, especially in public cloud infrastructure and in audit/compliance requirements.
• Own integration of existing systems using appropriate Kubernetes/ docker / Terraform scripts to automate and improve the efficiency of the deployment
• Develop CI/CD pipelines for various services
• Coordinate and monitor releases of the same

What you’ll bring to the role

• Expertise in scripting and programming skills (e.g., Python, Shell, Go).
• Good problem-solving and hands-on with the programming language or scripting for infra-automation
• CI/CD experience with Jenkins and cloud deployment technologies like Code Deploy (AWS), and/or GitLab.
• Understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile or similar methodologies.
• Hands-on experience with Infrastructure as Code, using Terraform, CloudFormation, or other tools.
• Hands-on experience with microservices and distributed applications, such as orchestration and containers, Kubernetes, and/or serverless technology.
• Understanding of different kinds of infra components such as DB/pub-sub services/cache etc.
• Bachelors or Masters Degree in Engineering

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.