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Internship: Customer Success Project Manager

SHIPPEO

SHIPPEO

Customer Service, Sales & Business Development, Operations
Paris, France
Posted on Tuesday, May 21, 2024

Company Description

  • Duration: 6 months
  • Starting date : 1. July 2024
  • Salary: between 1200 and 1400€ (based on experience)
  • Languages: English and French, English and German, English and Dutch or English and Italian.
  • Location: Paris or Rotterdam.
  • Partial remote work is possible, to be discussed with the supervisor
  • Since Shippeo operates internationally we will exclusively review CVs that are in the English language.

🚚 Founded in 2014, Shippeo is a European-based SaaS company providing supply chain visibility. Shippeo has grown from 70 to 220 employees during the last two years and is continuing to scale rapidly with $110Mio funding from Tier 1 investors.

Shippeo is an exceptionally diverse company with colleagues from 27 different nationalities and speaking 29 languages. With offices throughout Europe, North America, and recently Asia, Shippeo provides global and multimodal real-time transportation visibility to all customers in various industries such as retail, manufacturing, automotive, CPG, etc.

Job Description

👩‍💻 As an intern in the Customer Success team, you will join a team of 6 members with diverse international backgrounds responsible for managing the adoption and success of the Shippeo solution across multiple customer organizations and a wide range of industries.

Under the supervision of your mentor, you will assist in multiple steps of the customer journey, and, depending on your performance, you may be allowed to manage projects completely autonomously. Your responsibilities will include:

  • Support in the implementation and adoption of Shippeo towards customers
  • Organize, coordinate, and follow up on the actions agreed on with customers
  • Specify customers' needs related to the platform and communicate and report regularly with Shippeo's internal teams to ensure a smooth implementation process
  • Prepare and conduct weekly meetings and business reviews with customers to update all stakeholders on the project progress (on-site or off-site)
  • Work on internal cross-team projects and initiatives to further strengthen our product and organization

    Qualifications

    🎊 You are our next Shippian if you:

    • Are fluent in English and one of the following: French, German, Dutch, Italian.
    • Are currently enrolled in a Master's Degree program from an Engineering or Business school
    • Have profound analytical skills and can efficiently handle daily customer requests.
    • Demonstrate strong communication skills, both written and verbal.
    • Are well-organized in your work and can handle multiple responsibilities.
    • Are autonomous and willing to take on responsibilities in a startup that aims to revolutionize an entire sector.

    Additional Information

    We are looking for talents who share our values:

    • 🚀 Ambition
    • 💙 Care
    • 🎯 Deliver
    • 🤝 Collaboration

    Find out more about our values in Our Culture Book

    If you identify with our values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you!

    Diversity statement

    We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.

    We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.

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