Company Description

🚚 Founded in 2014, Shippeo is a European-based SaaS company specializing in supply chain visibility. Over the past two years, Shippeo has expanded rapidly, fueled by $110 million in funding from Tier 1 investors.

Shippeo prides itself on its exceptional diversity, with a team representing 27 nationalities and speaking 29 languages. With offices across Europe, North America, and recently Asia, we provide global, multimodal real-time transportation visibility to customers in various industries, including retail, manufacturing, automotive, and CPG.

Our vision is to become the leading data platform for the freight industry. By harnessing our growing network, real-time data, and AI, we aim to help supply chains deliver exceptional customer service and achieve operational excellence.

Job Description

Duration: 6 months
Start Date: ASAP
Stipend: €1200 - €1400 per month (based on experience)
Languages: English and French, English and Dutch, or English and German Location: Paris or Rotterdam
Remote Work: Partial remote work possible, to be discussed with your supervisor

At Shippeo, you'll be part of a vibrant team with diverse international backgrounds. Our Customer Success team of 10 professionals ensures the successful adoption of our solution across various industries. As an intern, you’ll gain hands-on experience, working closely with your mentor on key aspects of the customer journey. Based on your performance, you'll even have the chance to lead projects independently!

Your Role:

As a Customer Success Intern, you will:

• Support Implementation: Assist in the seamless implementation and adoption of Shippeo's platform for our customers.

• Coordinate Actions: Organize, coordinate, and follow up on agreed actions with customers to ensure project success.

• Communicate Needs: Identify and specify customer needs, working closely with internal teams to ensure smooth operations.

• Lead Meetings: Prepare and conduct weekly meetings and business reviews to keep stakeholders updated on project progress, whether on-site or remotely.

• Drive Initiatives: Participate in cross-team projects and initiatives, contributing to the enhancement of our product and processes.

Qualifications

You Are Our Next Shippian If You:

• Are fluent in English and one of the following languages: French, Dutch, German, or Italian.

• Are currently enrolled in a Master’s Degree program at an Engineering or Business school.

• Possess strong analytical skills and can efficiently handle daily customer requests.

• Demonstrate excellent communication skills, both written and verbal.

• Are well-organized and capable of managing multiple responsibilities.

• Are autonomous and eager to take on responsibilities

Additional Information

Application Requirements:

Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment.

We are looking for talents who share our values:

• 🚀 Ambition

• 💙 Care

• 🎯 Deliver

• 🤝 Collaboration

Find out more about our values in Our Culture Book

Discover your Dream Team!
Meet our Shippians and get to know more about their role at Shippeo!
Click here to watch their videos

Diversity Statement

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.

We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.