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Strategy & Planning
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Design, implement, and continuously optimize lifecycle programs for leads, free trials, paying customers, and enterprise accounts.
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Define key success metrics (activation rate, churn, NPS, usage, expansion rate, etc.) and develop campaigns to drive improvements.
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Build lifecycle maps and customer journey flows in collaboration with product, sales, and customer success teams.
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Campaign Execution
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Own and manage automated email, push, and in-app message workflows across all stages of the funnel.
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Create segmentation strategies to deliver relevant, contextual, and timely communications.
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Launch product education campaigns to drive feature adoption and usage milestones.
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Partner with content, product marketing, and design to develop compelling assets and copy.
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Analytics & Optimization
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Monitor lifecycle KPIs using tools like HubSpot, Intercom, and internal dashboards.
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Conduct A/B testing and performance analysis to continuously iterate and improve campaign effectiveness.
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Share regular reports and insights with stakeholders across GTM teams.
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Cross-functional Collaboration
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Work closely with Customer Success to understand user needs, pain points, and milestones.
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Partner with Product to align lifecycle messaging with roadmap launches and feature engagement.
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Collaborate with Sales to surface expansion and upsell opportunities.