Provide technical support for automation-related issues, ensuring the correct operation and integration of sensors, PLCs, and monitoring platforms.

Diagnose and resolve complex technical problems involving industrial communication protocols, electrical diagrams, and control systems.

Interpret and adjust electrical diagrams and PLC logic during installations or support requests.

Collaborate with Hardware, Data Science, and Product teams to improve hardware-software integration in industrial environments.

Knowledge of electrical equipment and networks, as well as terminology related to this field and their applications: power factor, phase diagram, consumption, reactive power, phases, etc

Provide both remote and on-site support to ensure customer satisfaction and reduce downtime.

Document technical cases, customer interactions, and solutions through our Helpdesk and CRM (HubSpot).

Assist in identifying technical opportunities for upsell, expansion, or system optimization.

Share knowledge internally and contribute to the creation of technical documentation related to automation and industrial integration.

Fluent in English.

Previous experience in B2B technical support roles or industrial automation projects.

Experience with sensor installation and sizing (vibration, temperature, pressure, flow, etc.).

Knowledge of SCADA/DCS systems and industrial instrumentation.

• Competitive salary and stock options

• Optional fully funded English / Spanish courses

• 30 days of paid annual leave

• Education and courses stipend

• Employee Giving

• Earn a trip anywhere in the world every 4 years

• Up to R$1.000/mo for meals and remote work allowance

• Health plan with national coverage and without coparticipation

• Dental Insurance: we help you with dental treatment for a better quality of life.

• Gympass and Sports Incentive: R$300/mo extra if you practice activities