TRACTIAN
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
Analyze product usage data (PostHog, Amplitude, Heap, etc.) to identify friction points, adoption drivers, and opportunities for deeper engagementEvaluate the success of product launches, highlighting where adoption or sales fell short and proposing next steps.
Run customer research initiatives (interviews, surveys, journey mapping) to validate assumptions and uncover adoption barriers.
Develop and deliver customer training programs in partnership with Customer Success and Product, helping users understand and adopt key product features.
Partner with Product, Engineering, and CS to translate behavioral data and customer feedback into adoption strategies and product improvements.
Build scalable enablement frameworks (in-app guidance, lifecycle campaigns, knowledge base content, and video tutorials) that reduce reliance on 1:1 interventions.
Create data-backed materials for Sales and CS, ensuring they can guide customers effectively through onboarding and expansion.
Ensure customer insights inform both the product roadmap and go-to-market strategies.
Strong analytical background with proven experience using product analytics tools (PostHog, Amplitude, Heap, Mixpanel)
Experience in B2B SaaS, ideally in roles focused on product adoption, growth, customer lifecycle, or training.
Demonstrated ability to design and execute customer research initiatives.
Proven skills in turning complex data into clear, actionable insights.
Ability to scale education and adoption initiatives through automation and content.
Cross-functional collaborator, comfortable working with Product, Engineering, Marketing, and CS teams.
Background in predictive maintenance, IoT, or industrial technologies.
Experience designing or delivering customer training programs.
Familiarity with experimentation frameworks and A/B testing.
Experience in product-led growth (PLG) environments.
Comfortable presenting insights and training sessions to diverse audiences.
• Competitive salary and stock options
• GymPass so you don't sit/work all day
• Premium Medical insurance
• 15 days of paid annual leave
• Carnet Card: $2,800mxn/mo for groceries and food
• Earn a trip anywhere in the world every 4 years
