Medical Records Manager
Vida Health
United States
Posted on May 8, 2025
ABOUT US
At Vida, we help people get better- and we're helping the healthcare system get better, too.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.
We are seeking an experienced and detail-oriented Medical Records Manager to oversee the maintenance, security and accuracy of patient health records in compliance with legal, regulatory and ethical standards. The ideal candidate will ensure the efficient management of health information systems, supervise medical records staff and collaborate with the clinical team to support quality patient care and data reporting.
Responsibilities:
- Oversee the daily operations of the medical records department, ensuring accurate, timely and secure record ingestion.
- Maintain compliance with federal and state regulations, including HIPAA.
- Stay current with changes in health information management (HIM) laws, regulations and technologies.
- Supervise, train and evaluate the performance of medical records staff (currently 5 FTEs).
- Build staffing model, identify hiring needs and hire new staff as needed.
- Develop and implement policies and procedures for managing health information and electronic medical records (EMR) systems.
- Execute on processes for lab and medical record ingestion and medical records requests, supporting the achievement of SLAs (including pitching in when needed to ensure team remains on track).
- Monitor and report on metrics related to departmental performance (staff and technology).
- Identify and escalate tool limitations and advocate for enhancements (business and risk cases for improvement, efficiency impact, etc.).
- Partner with internal product team and third party vendors to design and implement new and improved solutions. Test and validate implementation of new tools and systems.
- Given the sensitive nature of health information, maintain strict confidentiality at all times and diligently follow HIPAA guidelines and processes to ensure protection of Protected Health Information (PHI).
- Perform according to Vida's QA and Compliance guidelines in order to provide a safe and consistent experience for Vida members.
Qualifications:
- Associate’s or Bachelor’s degree in Health Information Management, Health Administration or related field (RHIT or RHIA certification preferred).
- Minimum of 3-5 years of experience in health information or medical records management, with direct supervisory experience.
- In-depth knowledge of healthcare documentation, EMR systems and HIPAA regulations.
- Excellent organizational, leadership and communication skills
- Strong attention to detail and data accuracy.
- Proficiency in using tele-health technology and also cloud technology such as Slack, Google Suite and Zoom.
- Ability to multitask and prioritize in a fast-paced environment.
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.
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