Who we are

Zinier is a global company headquartered in San Mateo, California, with offices in Latin America, Singapore, Bengaluru, Australia, and Portugal and backed by leading investors including Accel Partners and Founders Fund.

We are passionate about our Vision

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

Why we exist

Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn’t available, the day can quickly start to go sideways.

For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days.

To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy.

Responsibilities

• Develop robust tests that are independent to certify solutions that are customized for client requirements on the existing platform
• Should be able to calibrate test data scripts that are repeatable and write once run anywhere tests using Java, Javascript and JSON
• Create packages for test suites that enable pipelined execution using Jenkins
• Develop Jira integrated dashboards for tracking, trending of metrics
• Strong knowledge of data models, process flows and use cases
• Understand constraints or features of the out-of-the-box solution
• Update requirements document based on change requests or UAT feedback
• Work directly with Solution Delivery team to understand customer expectations, resolve issues & tickets, update ticket time and status in JIRA (tempo)
• Develop strong working relationships with other teams within the organization and foster cross-team collaboration, share feedback with other teams to improve how work gets done

Experience

• Bachelor’s Degree (preferably computer science, IT or engineering)
• 3-8 yrs of experience in test development role, client services in an agile environment
• Enterprise software experience in Cloud/SaaS environment.
• Java, Javascript, JSON, Jmeter, Jenkins, Selenium, Webservices, MySQL.
• Test data calibration, data integrity, migration, data security using scripts GIT, Jira, Confluence
• Define metrics and build dynamic custom dashboards, monitoring panels
• Setup operation readiness suites, pipelines, packaging tests for customer UAT
• Debugging skills, log analysis
• Docker, Appium and QAOPS is a plus

Personal Attributes

• Problem solver, comfortable taking the initiative in challenging and ambiguous circumstances, integrity to always do the right thing
• Friendly, approachable and collaborative team player who enjoys working with people from across the globe (we have a vast global presence, and be comfortable communicating with people in and from different time zones would be a must)
• Strong analytical, communication, time management, prioritization, attention to detail, follow-through and self organizing skills
• Ability to solve complex problems by applying creativity, innovation, and technical concepts with customer experience in mind
• Focused on customer happiness and environment optimization
• Capable of remaining positive and patient when under pressure