Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.

What we are looking for

Are you a seasoned product leader who thrives at the intersection of strategy, execution, and customer impact? Do you want to play a pivotal role in shaping the future of enterprise field service automation?

We’re looking for a Senior Product Manager to lead high-impact initiatives across our platform. You’ll be responsible for defining product vision and strategy, collaborating with cross-functional teams, and delivering solutions that drive measurable value for our customers. If you’re passionate about building scalable products, influencing company direction, and operating in a fast-paced environment, this role is for you.

Where you are located

Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person

What you’ll do

• Own the customer problem: Immerse yourself in field-service workflows and lead regular conversations with enterprise clients, solution admins, and end-users; translate pain points into elegant, high-impact product experiences.
• Shape the Platform roadmap: Work alongside the existing Studio Z PM to expand capabilities (builders, workflows, deployment, extensibility), and define what comes next.
• Drive platform reliability: Champion availability, performance, and trust by partnering with engineering to deliver enterprise-grade reliability.
• Own outcomes, not just features: Prioritize ruthlessly, focusing on the features that create the most customer and business value. Ensure execution is flawless and measurable.
• Demand quality: Set a high bar for delivery. Insist on details, reliability, and polish so that the problems you solve are trusted by developers and enterprise users alike.
• Collaborate broadly: Align engineering, design, solutions delivery, and GTM teams to deliver features that balance speed, scale, and quality.
• Build the team: Start hands-on, then help scale a team of PMs focused on platform and reliability.

What you’ll bring to the table

• Platform experience: 6+ years in product management, with at least 3 years on SaaS platforms, developer tools, or extensibility frameworks. Prior hands-on software engineering background is a major plus.
• Customer-obsessed: Proven experience building products based on direct customer and end-user insights.
• Execution-driven: Track record of shipping high-quality features with measurable customer and business outcomes.
• Entrepreneurial, independent, and biased‑for‑action: You thrive in 0→1 environments and make data‑informed decisions at speed.
• Technical depth: Familiar with enterprise SaaS architecture, APIs, integrations, event-driven workflows, and multi-tenant cloud systems.
• Reliability expertise: Experience improving platform availability, performance, and resilience (SLOs/SLAs, observability, incident response).
• Collaborative leader: Able to partner with peers (including existing Studio Z PM) and build alignment across teams.
• Attention to detail: Known for setting a high standard of quality and sweating the details.
• Expert in agile product development: Comfortable with instituting sprint planning, daily stand‑ups, reviews, and retrospectives.
• Outstanding written & verbal communication: able to influence C‑level stakeholders, enter sales discussions, and communicate with frontline technicians.
• Familiarity with field‑service, vertical SaaS, or enterprise workflow domains.

Bonus points if you have:

• Experience with low-code/no-code platforms (e.g., Salesforce, ServiceNow, Mendix, OutSystems).
• Background in workflow automation or enterprise SaaS platforms.
• Hands-on technical foundation (engineering, architecture, or similar).
• Education: B.S. in Computer Science, Engineering, or equivalent; MBA nice‑to‑have.

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