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Operations Supervisor



People & HR, Operations
San Francisco, CA, USA
Posted on Friday, July 21, 2023
Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.


  • The Operations Supervisor is responsible for the drivers, including oversight of; employee performance, attendance, policy enforcement and compliance
  • Demonstrates and promotes a 100% commitment to providing the best possible experience for staff, drivers and our customers
  • Collaborates with the Shop Manager to ensure fleet readiness
  • Works in conjunction with the Safety Manager to spearhead a strong safety first culture for all employees
  • Works with management to deliver on Key Performance Indicators

Essential Functions:

  • Engages with drivers during morning, midday, and afternoons to assist with routing issues, safety, and any other daily need
  • Provide daily work direction, feedback, conduct performance coaching and issue corrective action to drivers as appropriate
  • Perform ride-alongs with drivers to assist with on route issues, pickup/dropoff concerns, and overall driver experience
  • Weekly/monthly audit of Netradyne cameras, including main 4-way camera functionality and gatekeeper camera functionality. Provide GM with timely reports of any malfunctioning cameras that include the bus and camera numbers
  • Update necessary reports, tracking forms and spreadsheets for leadership to review
  • Any additional duties required by the Operations team
  • Where applicable, familiarity with CBA as the guideline for employee management Monitor and report routing efficiency issues throughout the operation day, escalate potential issues with late/delayed routes, missed PUs/DOs and any related incidents
  • Assist drivers with scheduling and work assignments, tablet issues and basic payroll/administration needs
  • Daily driver attendance monitoring and updates, up to and including notifications, tracking, and scheduling disciplinary meetings
  • Coordinate a daily tablet inventory, including missing tablets, tablets needing repair, charging cords and daily disbursement
  • Promptly investigating incidents involving drivers, students, staff and community. Prepare incident reports and attain driver statements
  • Verification of daily fleet needs, up to and including buses available for routes, spare bus availability and preventative maintenance needs
  • Audit DVIR process daily, including missing DVIRs from previous operational days and current day DVIR audits
  • Complete daily/weekly inventory of required tools/items for operations. Include; STAR seats, securements straps, booster seats, safety vests, cleaning supplies, office supplies and other necessary items


  • High school diploma or GED, some advanced education preferred
  • Minimum 2 years of transportation, operations, or leadership experience Experience in a union environment is highly recommended
  • Microsoft office and Google Suite experience preferred
  • Ability to lead others
  • Ability to work in a high pressure, fast moving environment
  • Strong written and verbal communication skills, interpersonal skills, decision making, and problem-solving ability
  • Knowledge of state and federal regulations
Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.