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General Manager



Howard County, MD, USA
Posted on Wednesday, January 31, 2024
Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.


  • Be an integral part of putting together an operational plan which meets the needs of our customer requirements in the bid process
  • Upon successfully winning the associated bid, the General Manager will be responsible for the entire start-up (sourcing the facility, hiring a team, implementing market-leading IT solutions, establishing a P&L, ordering a fleet of vehicles, etc.)
  • Establish customer and stakeholder relationships, exceeding all expectations
  • Utilize the Zum IT infrastructure, ensure a balanced scorecard (KPI’s) is exceeded in all areas and shared with the stakeholders
  • Work with the relevant teams, spearheading a behavioral safety culture for all employees and beyond
  • Develop and coach Zum employees to be our next tier of leaders
  • Full P&L accountability
  • Multi-site accountability within the respective district


  • 7+ years of significant operational experience within a transportation environment
  • Demonstrated experience improving safety performance within respective operations
  • Proven track record in developing a leadership team and individuals whilst ensuring an engaged workforce
  • Managed in a unionized environment is a definite advantage
  • Sound experience in leading projects and has the ability to draw upon and utilize a team to complete the tasks
  • Positive demeanor with the ability to juggle multiple tasks and make decisions
  • Definite self-starter who can act on their own initiative
  • Stakeholder and customer relationship skills/experience are essential
Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.