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Junior Customer Service Consultant (all genders)



Customer Service
Berlin, Germany
Posted on Friday, May 17, 2024

We are looking for a Junior Customer Service Consultant - France for our Customer Service team in the heart of buzzing Berlin!

Babbel is a dynamic and rapidly growing company that not only prides itself on providing excellent language learning products, but also great customer service!

Due to the demands of our growing customer base from all over the world, we are currently looking for a customer service consultant as a maternity leave replacement.

If you are a French speaker and also have strong verbal & written skills in English and/or German, as well as excellent customer service skills and experience, we’d like to hear from you! Please include a cover letter in your application.

This is a part-time job (30 hours/week) and the contract will be limited to 12 months.

You will:

  • Answer incoming customer questions and requests through all supported channels (email, contact form, phone, chat, social media, app store reviews, etc.)
  • Ensure a high level of customer satisfaction by solving issues quickly and competently
  • Maintain a high level of expertise by attending trainings and courses as required
  • Identify and report technical problems, usability flaws and customer requirements
  • Contribute to initiatives aimed at improving our provision of customer service

You have:

  • Excellent written and spoken communication in French and English and/or German, with any other language as a plus
  • Experience in handling customer requests via multiple channels (email, chat, phone, social media)
  • Solid problem-solving skills – the ability to get to the root of a problem and provide a speedy solution to the customer
  • The enthusiasm and ideas to participate in projects improving the customer experience
  • A team player attitude with affinity for communicating with customers and coworkers from a wide range of backgrounds
  • Ability to learn and understand the needs of the customer quickly, as well as good comprehension skills
  • Ability to work comfortably with large amounts of quickly-updated information
  • Familiarity with common internet programs, PC/Mac and mobile devices

Some perks of becoming a Babbelonian:

  • Enjoy 30 vacation days and the chance to take a 3-month Sabbatical. Plus family and life situation counseling.
  • Decide how, when and from where you want to work with our flexible working hours and remote friendly options as Jobbatical (up to 3 months inside the EU and the UK) or work from our fully equipped office with nap, faith and family rooms.
  • Learn and grow with the internal learning opportunities, and use a yearly learning & development budget for external training. Learn languages with Babbel for free with your full access to Babbel & Babbel Live classes.
  • Take advantage of your mobility benefits options and a discounted Urban Sports Club membership.
  • Be part of our employee communities (such as Femgineers, DE&I Ambassadors and LGBTQIA groups), attend cultural and regular social events.

Diversity at Babbel

As part of our ongoing journey towards building a diverse, equitable and inclusive company, we welcome everyone to apply, especially those individuals who are underrepresented in tech. We are a learning company, inside and out, and we encourage you to apply even if you do not fit all the technical requirements - all candidates are assessed based on skills, qualifications and on our business needs. Please state your pronouns in your application, and let us know if you’d like to be addressed by a name other than the one appearing on your official documents. If you have a disability or special need, feel welcome to inform us, so that we can provide you with the proper assistance in the application process.

Sounds good? We are already looking forward to hearing from you! Check out also our jobs page, our blog and our techblog to get an impression about #lifeatbabbel!