We are looking for a Customer Service Working student for our German-speaking Customer Service Team in the heart of buzzing Berlin!

As a part of Babbel’s Customer Service Team you will be providing outstanding levels of customer service via our email, phone, live chat, and social media channels. You’re a great team player, the first port of call for Babbel customers and you’ll be making the kind of decisions that matter to people learning with Babbel. It’s a fast-paced environment and you have the ability to develop effective ways of processing large amounts of ever-varying information.

You will

• Answer incoming customer questions and requests through all supported channels (email, contact form, phone, chat, social media, app store reviews, etc.)
• Ensure a high level of customer satisfaction by solving issues fast and competently
• Maintain a high level of expertise by attending trainings and courses as required
• Identify technical problems, usability flaws or customer requirements and report them

You are

• A team player who loves to communicate with customers and colleagues from a wide range of backgrounds
• a fast learner with good comprehension skills to quickly grasp the essence of a request
• A problem solver, eager to find the best solution
• Comfortable with large amounts of quickly-updated information
• familiar with common internet applications, PC/Mac and mobile devices

You have

• C1 or native level in German, with very good written and oral communication skills and excellent knowledge of English
• A solid proficiency (written communication) in one or more of the following languages is a plus: Italian, Spanish, French, Portuguese, Swedish, Polish, Ukrainian
• problem-solving skills – the ability to get to the root of a problem and provide a speedy solution to the customer
• At best, experience in dealing with customers by telephone and in writing
• A self-motivated, committed and solution- oriented work style
• Enrolled at a University with a valid certificate of enrollment and based in Germany

Some perks of becoming a Babbelonian:

• Enjoy 30 vacation days. Plus family and life situation counselling.
• Decide how, when and from where you want to work with our flexible working hours and remote friendly options or work from our fully equipped office with nap, faith and family rooms.
• Learn and grow with the internal learning opportunities. Learn languages with Babbel for free with your full access to Babbel & Babbel Live classes.
• Be part of our employee communities (such as Femgineers, DE&I Ambassadors and LGBTQIA groups), attend cultural and regular social events.

Diversity at Babbel

As part of our ongoing journey towards building a diverse, equitable and inclusive company, we welcome everyone to apply, especially those individuals who are underrepresented in tech. We are a learning company, inside and out, and we encourage you to apply even if you do not fit all the technical requirements - all candidates are assessed based on skills, qualifications and on our business needs. Please state your pronouns in your application, and let us know if you’d like to be addressed by a name other than the one appearing on your official documents. If you have a disability or special need, feel welcome to inform us, so that we can provide you with the proper assistance in the application process.

Sounds good? We are already looking forward to hearing from you! Check out also our jobs page, our blog and our techblog to get an impression about #lifeatbabbel!