About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

The Training and Development Specialist will be responsible for designing and developing curriculum for ShiftKey’s Operations organization, including coordinating and facilitating delivery of training, documenting training completion, and corresponding assessments with metrics and reporting. This person will be highly organized, adept at creating and implementing training utilizing adult learning theory and other proven learning theories, and able to achieve goals and objectives with minimal oversight.

Where you’ll work

This is a hybrid role in Irving, Tx office and requires in-office collaboration.

What you will be doing:

• Review, analyze, build, develop, and maintain training programs focused on the Support Operations Team and its strategic 3rd party business partner.

• Use knowledge of instructional system design (ISD), technologies, and adult learning theory to propose learning solutions that are cost-effective, easy-to-create and maintain, visually and instructionally compelling, and that provide a rewarding experience for the learner.

• Identify gaps in current processes and partner with key stakeholders and Subject Matter Experts (SMEs) to design and develop training materials.

• Establish goals and learning objectives to design appropriate and effective curriculum by leveraging instructional design methodology.

• Conduct train-the-trainer and frontline associate training sessions in both virtual and in-person environments.

• Drive projects to execution successfully, managing project milestones and team responsibilities for accountability.

• Manage and maintain an extensive library of training content.

• Design, deliver and maintain course-level assessments, including reporting on metrics of assessments completed.

• Partner with operational leadership teams to ensure ongoing reinforcement of core knowledge and training delivery.

• Report on monthly performance and key metrics.

• Leverage data to inform training initiatives and projects, aiming to identify and address learning gaps.

• Other training responsibilities as defined by leadership and the organization.

What you'll need:

• Bachelor’s degree in related field, or equivalent work experience.

• 3+ years of training curriculum development and delivery, instructional design, or related experience in a CORPORATE environment

• Experience in healthcare or technology is preferred.

• Proficient knowledge designing and delivering highly engaging training and instruction utilizing a variety of different methods.

• Experience using applications and development tools such as Articulate, Google Slides, PowerPoint, Elucidat, Captivate.

• Photoshop, and/or other related applications preferred.

• Experience using an LMS, such as Workday, Bridge, or similar preferred.

• Experience in Salesforce is highly encouraged.

• Excellent organizational and time management skills.

• High attention to detail.

• An analytical and creative approach to problem solving.

#LI-Hybrid

#LI-JM1

Perks of working for Shiftkey:

• Inclusive and collaborative work environment

• Office spaces making the hybrid work environment fun and engaging

• Comprehensive health, vision, and dental coverage

• Benefits effective as of first day

• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs

• 100% 401(k) employer match up to 6%

• Paid parental leave

• Investment in your wellness: access to mental health support

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com