About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

At ShiftKey, we empower product teams to tackle complex customer and business challenges in ways that resonate with our users and align with our business objectives. Our product teams are resilient, cross-functional, and empowered, equipped with the necessary skills to deliver valuable solutions by addressing real customer needs, viable within business constraints, usable with intuitive adoption pathways, and feasible from a technical standpoint.

As a Senior Product Manager, you will focus on enhancing our marketplace platform - a critical ecosystem within the healthcare labor industry. This role involves shaping solutions that improve marketplace dynamics, such as matching efficiency, supply-demand alignment, and platform integrity. You’ll drive accountability to ensure each solution meets our high bar for value, usability, and feasibility, leveraging business acumen, user empathy, and strong product judgment throughout the product lifecycle.

Where you’ll work

To be considered for this position, you must be located in the United States. You can choose between remote work and working from one of our offices in Austin, Dallas, or Cleveland. Occasional travel to one of these offices may be required for in-person collaboration, team events, or strategic planning sessions.

What you’ll be doing

• Setting and evangelizing a clear roadmap for marketplace evolution, grounded in outcome-based objectives and insights from continuous product discovery.

• Building a deep understanding of user workflows, platform friction points, and marketplace-specific dynamics such as pricing, supply liquidity, and booking behavior.

• Using a continuous discovery approach to validate concepts with customers and stakeholders, identifying the highest-impact opportunities.

• Collaborating with your product trio (product manager, designer, engineering lead) to define desired outcomes and map problem/solution spaces using tools like opportunity solution trees.

• Leading rapid iterations with fast feedback loops to test and refine ideas before full investment.

• Guiding a delivery team from validated discovery ideas through launch, ensuring the product delivers measurable results to users and the business.

• Leading or supporting pilot programs to assess product-market fit and de-risk new marketplace capabilities.

• Fostering strong team dynamics by encouraging collaboration, performance, and individual growth, while delivering results through ownership and cross-functional partnership to navigate ambiguity and constraints.

• Anticipating roadblocks and acting with urgency and ownership to move forward, especially when resolving complex or time-sensitive marketplace issues.

• Working cross-functionally with marketing, legal, support, and other stakeholders to ensure smooth go-to-market execution and long-term product success.

• Operating with an empowered product mindset - taking full accountability for delivering outcomes, not just shipping features - by solving real customer and business problems with practical, user-centered solutions.

What you'll need

• 7+ years of experience in the software development space (engineering, design, data analysis) with at least 4 years in a direct product management role.

• Proven expertise in modern product discovery and product delivery techniques and methods.

• Demonstrated ability to learn and adapt across multiple functional areas of business, including engineering, design, finance, sales, and marketing.

• Strong problem-solving skills, with the ability to navigate complex challenges and constraints, using sound judgment to assess risks and present well-structured, data-informed arguments.

• Proven ability to analyze data and leverage insights to drive better decision-making.

• Proven track record of building constructive and collaborative relationships with product teams, designers, and company leadership.

Perks of working at Shiftkey

• Inclusive and collaborative work environment.

• Office space making the hybrid work environment fun and engaging.

• Comprehensive health, vision, and dental coverage.

• Benefits effective as of the first day.

• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs.

• 100% 401(k) employer match up to 6%.

• Paid parental leave.

• Investment in your wellness: access to mental health support.

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Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com